With research by RightNow showing that 89% of consumers began doing business with a competitor following a poor customer experience, one local business is leading the way with a powerful focus on customer care. Derek Bennion is Founder and Director of DMR, a same day courier firm based in Shrewsbury, and he’s gotten customer service down to a fine art.
A Shropshire same-day courier company is marking nine years of delivering high-class service to its continually expanding portfolio of customers. Dex’s Midnight Runners (DMR) is celebrating its ninth anniversary in business following a hugely successful year, which has seen the firm undergo its most rapid period of growth and expansion since its launch, across all […]
Seven Questions to ask Your Courier Most deliveries can be successfully made overnight by courier companies or Royal Mail, but the service provided is often not consistent, and some can be more flexible and reliable than others. So, if speed, value and certainty are important to you – then a same day service is exactly […]
Following our ‘Courier Questionnaire’ which we put to you in last edition of The Courier, we’re delighted to announce the four lucky winners. Penny Harris of Whittingham Riddell, Nick Chavasse of NRG Direct Mail, Julie Butcher of Morris & Co, and Adam Berry of All Pump Solutions have all received a £25 Tanners Wine voucher to spend on the tipple of their choice.
With the freshly privatised postal service firmly in the spotlight, and Communication Workers Union (CWU) members voting in favour of imminent industrial action, a Shropshire logistics expert is urging businesses across the region to see the positives that the move brings. “Mail privatisation has already happened across Europe” explained Derek Bennion, Director of Shrewsbury same […]
A Shropshire-based courier is celebrating after the completion of its 10,000th delivery and maintaining its perfect on-time, on-budget record.